Set as homepageCollectors site

VStarcam

 Retrieve Password
 Register
C16S-security-camera
!show!: 167|Reply: 4

PC Eye4 App Unable to connect to camera for parameters

[Copy URL]

1

!threads!

0

Friends

0

Money

Newbie

Rank: 1

tracent Post time 2019-2-15 00:06:59 |Show all posts
I have been using the PC Eye4 app for a while to monitor, configure and manage about 20 cameras. In the past week or two I've run into problems getting the camera parameters. The camera works fine - image displays, PTZ works, web UI works. I just can't get the "GET" button on the Camera Parameters tab to work. It always returns an "Unable to connect to camera" error message. At first it was only on the new C16S camera I was trying to add, but now it seems every camera returns this error.

I've tried reinstalling the app, resetting the camera and rebooting everything. Any other ideas?

48

!threads!

0

Friends

0

Money

Super Moderator

Rank: 8Rank: 8

VS-support1 Post time 2019-2-21 14:09:10 |Show all posts
Dear Customer,
Thanks for your message, you are adivsed to not connect so many cameras, it need a large run memory PC and high speed network width,
Suggest that you run to close the other occupied bandwidth and memory of a great program.
Reply

Use magic Report

0

!threads!

0

Friends

0

Money

Newbie

Rank: 1

Dorel Post time 2019-3-13 00:07:55 |Show all posts
Hello! And I have the same thing as the person above, and I only have 6 rooms. From a laptop that is configured with smaller resources, the program works fine, that is, I can enter the parameters of the camera and then with the GET button I can go further and from a laptop with much more resources I get the message that appeared to her of the above platform. What do you advise me to do?
Reply

Use magic Report

0

!threads!

0

Friends

0

Money

Newbie

Rank: 1

Dorel Post time 2019-3-14 01:35:28 |Show all posts
Hello! And I have the same thing as the person above, and I only have 6 rooms. From a laptop that is configured with smaller resources, the program works fine, that is, I can enter the parameters of the camera and then with the GET button I can go further and from a laptop with much more resources I get the message that appeared to her of the above platform. What do you advise me to do?
Reply

Use magic Report

48

!threads!

0

Friends

0

Money

Super Moderator

Rank: 8Rank: 8

VS-support1 Post time 5 Day Before |Show all posts
Dorel replied at 2019-3-14 01:35
Hello! And I have the same thing as the person above, and I only have 6 rooms. From a laptop that is ...

Dear Customer,
please move the mouse curse to camera's screen, then righ click mouse, you can get these buttons.
Reply

Use magic Report

You have to log in before you can reply Login | Register

Archiver|Mobile version|网络摄像机|IP Camera|Network Camera|HD IP Camera|Eye4 Smart Cloud|网络摄像机|NVS|VStarcam IP camera bbs    

GMT+8, 2019-3-24 19:20 , Processed in 0.098244 second(s), 22 queries .

Powered by Discuz! X2.5

© 2001-2012 Comsenz Inc.

Top